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Your Rights and Our Obligations at dink2

dink2 operates under a clear legal framework that governs how we collect data, process your account activity, and handle any disputes that may arise — all within the…

Jurisdiction-Aware TermsData Privacy ComplianceAccount Rights ProtectedTransparent Dispute ProcessTouch 'n Go & FPX Covered

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How Our Terms Apply to Your Account

dink2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to dink2 and use of our services depends on local law and is available where local law permits. By opening an account, you confirm that you have read, understood, and accepted these terms in full. We may update our terms periodically — changes take effect

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upon publication to this page, and continued use of your account constitutes acceptance. Payment activity processed through Touch 'n Go, GrabPay, Boost dan FPX falls under the same terms as all other account transactions. We retain the right to suspend or close accounts where activity conflicts
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with these terms, applicable regulation, or the integrity of our platform. If you believe any action taken on your account was made in error, our dispute resolution path is available via the contact channels listed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Reach Us on Any Legal or Account Matter

HOW WE HANDLE IT

Data Handling, Security and Account Retention at dink2

We apply layered security practices to every account on our platform — from how we store your personal data to how we verify withdrawals before they clear.

Data Collection Scope

We collect only what is necessary to operate your account: contact details, payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and transactional history. We do not sell or share your data with third-party marketers.

Cookie Policy

Our site uses functional cookies to keep your session active and analytical cookies to improve page performance. You can adjust cookie preferences via the consent banner on your first visit or through your browser settings at any time.

Account Security

Accounts are protected by password hashing, two-factor authentication options, and session timeout controls. Any unrecognised login attempt triggers an automatic alert to the email address on your account.

Retention Policy

We keep account records for the period required under applicable law or for as long as your account remains active. Once an account is closed and the retention window has passed, personal data is deleted or anonymised in line with our policy.

Request Your Data

You have the right to request a copy of the personal data we hold on your account. Submit a data access request through our support email and we will respond within the timeframe required under applicable local data protection law.

Request Corrections

If any detail on your account is inaccurate — name, contact number, or payment method record — contact our support team with the corrected information and supporting documentation and we will update it without delay.

Frequently Asked Questions on dink2 Legal Terms

These answers address the most common questions we receive about account rights, data handling, and how our legal terms apply to Malaysian users where our service is permitted under local law.

Our terms apply to all accounts where access is permitted under local law. If you are in Malaysia and local law allows you to use our service, these terms govern your account in full from the moment you open it.

Send a data access request to our support email. Include your registered account name and the email address on file. We will compile and deliver your data within the timeframe required under applicable data protection law.

Yes. You may request deletion of your personal data once your account is closed and any mandatory retention period under applicable law has elapsed. Contact support via email with your closure and deletion request, and we will action it accordingly.

Transaction records tied to Touch 'n Go, GrabPay, Boost dan FPX are retained for the period required under financial record-keeping law. After that window closes, they are deleted or anonymised as part of our standard retention process.

We publish all term updates directly to this page with a revised effective date. If a change materially affects your account rights, we will also notify you via the email address on your account before the change takes effect.

Open a dispute by contacting us through live chat or email. Describe the account action you are disputing and include any relevant transaction IDs. Our team will acknowledge your dispute within one business day and work toward a resolution within five.

Yes — contact support with the correct details and a copy of supporting documentation such as a national ID or utility bill. We will verify and update your account record promptly to ensure it accurately reflects your current information.

Your Rights and Our Obligations at dink2

Reach Us on Any Legal or Account Matter

Data Handling, Security and Account Retention at dink2

Data Collection Scope

Cookie Policy

Account Security

Retention Policy

Request Your Data

Request Corrections

Frequently Asked Questions on dink2 Legal Terms

01 Do the dink2 terms apply to me if I am in Malaysia?

02 How do I request a copy of my personal data?

03 Can I ask dink2 to delete my account data?

04 What happens to my payment records for Touch 'n Go, GrabPay or FPX?

05 How will I know if the terms have been updated?

06 What is the process if I dispute an account action?

07 Can I correct inaccurate information on my account?

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